1. M3CA Group – M3CA LTD
  2. “We” in this document ; M3CA Group

Terms and Conditions

By Accessing this website “https://www.m3ca.co.uk”, you are agreeing to be bound by M3CA Group Terms and Conditions of use. All applicable law and regulations, and you are agreeing to be responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website or our materials. The materials contained in this website are protected by applicable copyright and trade law.

Use and Material License

Permission is granted temporarily as long as credit is given to M3CA Group for personal, non-commercial transitory viewing only..This is the grant of license, not a transfer of title, and under this license you may not:

  1. Modify or Copy the Materials;
  2. Use the materials for any commercial purpose, or for any public display (commercial or non- commercial);
  3. Attempt to reproduce or reverse engineer any material contained on M3CA Group website
  4. Remove any copyright or other proprietary notations from the materials; or
  5. Transfer the materials to another person or “mirror” the materials on any other server.
  6. This license shall automatically terminate if you violate any of these restrictions and may be terminated by M3CA Group. Upon termination, your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether electronic or printed.


The materials on https://www.m3ca.co.uk (M3CA Group) makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitations, implied warranties or conditions of merchantability, fitness for a particular purpose, or non- infringement of intellectual property or other violation of rights. Moreover, M3CA Group does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet website or otherwise relating to such materials or on any website linked to this website.


In no event shall M3CA Group or its partners be liable for any damages (including, without limitation, damages for loss of data or profit, due to business interruption,) arising out of the user or the inability to use the material on M3CA Group internet website, even if M3CA Group authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revision and Errata

The materials appearing on M3CA Group website could contain technical, typographical, or photographic errors. M3CA Group does not warrant that any of the materials on its website are accurate, complete, or current. M3CA Group may make changes to the materials contained on its website at anytime without notice. M3CA Group does not, however, make any commitment to update materials.

Conditions of Sale

M3CA Group makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service specific privacy summaries. When assessing these periods we carefully examine our need to collect personal information at all and if we establish a relevant need we only retain it for the shortest possible period to realise the purpose of collection unless a longer retention period is required by law.

Please read these conditions carefully before placing an order with M3CA Group. By placing an order with M3CA Group, you signify your agreement to be bound by these conditions.


Your order is an offer to M3CA Group to buy the product(s)/ services in your order. When you place an order to purchase from M3CA Group, we will send you an email confirming receipt of your order and containing the details of your order (the “Order Confirmation Email”). The Order Confirmation Email is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s)/services ordered. We only accept your offer, and conclude the contract of sale for a product/service ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with M3CA Group. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. This right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun. Your consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our Dispatch Confirmation E-mail if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages.



Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. USB stick or Downloadable links).

You must inform us (M3CA Group, 85 Great Portland Street, London, W1W 7LT) of your decision to cancel your order. You may submit your request according to the instructions or by contacting us.To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via our return centre. 

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.


We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that you must send back the goods by following the instructions available on our return centre no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).


The right of cancellation does not apply to: the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items; the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery; the supply of goods made to your specifications or clearly personalised; the supply of goods which may deteriorate or expire rapidly; a service if M3CA Group has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started; the supply of digital content (including apps, digital software, websites, MP3, etc) which is not supplied on a tangible medium (e.g. on a USB stick or downloadable links) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;



All prices are inclusive of legally applicable VAT. We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by email as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.


Unless expressly indicated otherwise, M3CA Group is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.


When ordering products from M3CA Group for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from M3CA Group, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


M3CA Group and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights. Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

Your Account

You may need your own M3CA Group account to use certain M3CA Group Services, and you may be required to be logged into the account and have valid payment method associated with it. If there is a problem charging your selected payment method we may charge any other valid payment method associated with your account.

If you use any M3CA Group service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information provided.

You must not use any M3CA Group service: (i) in any way that causes, or is likely to cause, any M3CA Group service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposed, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions or any other applicable terms and conditions, guidelines or policies.

a. Testimonials

M3CA Group would post testimonials on our website which may contain personal information. We do not obtain our clients’ consent to post their name along with their testimonial prior to posting the testimonial on our website. However, if you wish to request a removal of your testimonial, please use our contact us page. 

b. Social Media

M3CA Group website includes social media features, such as Facebook, Twitter, Youtube, Vimeo, and Instagram. These features may collect your IP address and the page you are visiting on our website. It may also set a cookie to enable the features to function properly. Social media are either hosted by third party or hosted directly by our website. Your interactions with these social media features are governed by the privacy policy of the company providing it.


Notification of Changes in Privacy, Terms, and Conditions

M3CA Group may update our terms, conditions, and privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address you provide) or by means of a notice on our website prior to the change becoming effective. We encourage you to review this page for the latest information on our terms, conditions, and privacy policies.

If you have any questions or suggestions regarding our privacy policy, or terms and conditions  please contact us via email at info@m3ca.co.uk

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